Shipping policy
Last updated: 29 August 2026
This policy explains how we ship orders placed on cozzestudio.com. It applies to all orders delivered within the United Kingdom. Nothing in this policy affects your statutory rights as a consumer.
1. Where we deliver
We currently deliver to addresses in the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We do not ship to any other country at this time. If you enter a delivery address outside the United Kingdom, checkout will not offer a shipping method.
We deliver to residential and business addresses. We do not deliver to PO boxes.
2. Shipping charges
- Standard delivery: GBP 7.00 per order, regardless of the number of items.
- Free delivery: automatically applied to orders of £70 or more.
Shipping is charged once per order, not per item, so adding a second product never increases the delivery charge. The exact amount is shown at checkout before you pay, and the checkout total is the authoritative amount for your order.
3. Order cut-off and handling time
Our order cut-off is 12:00 AM (midnight) UK time. Orders are prepared on working days only, Monday to Friday, excluding UK bank holidays.
Handling time is 1 business day. This is the time between your order being accepted and the parcel being handed to the carrier. Orders placed at a weekend or on a public holiday begin handling on the next business day.
4. Transit time and total delivery time
- Carrier transit time: 2 to 8 business days, Monday to Saturday.
- Total estimated delivery time, including handling: 3 to 9 business days.
These are estimates based on normal carrier performance. Sundays and UK bank holidays are not counted as business days. Delivery estimates shown on a product page use the same figures.
Delivery can take longer during peak periods, during severe weather, or where the carrier is unable to access the delivery address.
5. Tracking
You receive an order confirmation by email as soon as your order is placed. Once the parcel has been handed to the carrier, we send a separate dispatch email containing a tracking link. Tracking information can take up to 24 hours to become active after dispatch.
If you have not received a dispatch email within 3 business days of ordering, please check your spam folder first, then contact us at info@cozzestudio.com with your order number.
6. Delivery attempts and collection
If nobody is available at the delivery address, the carrier will normally either leave the parcel in a safe place, deliver to a neighbour, or leave a card with instructions for redelivery or collection. Parcels held for collection are usually returned to us if they are not collected within the carrier's holding period.
If a parcel is returned to us because it was not collected, we will contact you. You may choose a refund for the goods, or a redelivery. Redelivery is charged at the standard delivery rate.
7. Address accuracy
Please check your delivery address carefully before placing your order. If you notice a mistake, email us immediately at info@cozzestudio.com with your order number, and we will correct it if the parcel has not yet been dispatched.
After dispatch, the delivery address can no longer be changed. Additional carrier costs caused by an incorrect or incomplete address may be charged to the customer.
8. Delayed parcels
If tracking has not updated for several days, or the estimated delivery window has passed, contact us at info@cozzestudio.com with your order number. We will open an enquiry with the carrier.
Carriers usually require a short investigation period before a parcel can be treated as lost. Once a parcel is confirmed lost, we will send a replacement or issue a full refund, at your choice.
9. Damaged parcels and missing items
Please inspect your parcel on arrival. If the outer packaging is visibly damaged, photograph it before opening where possible.
If a product arrives damaged, or an item is missing from your order, contact us within a reasonable time and include photographs of the product and the packaging. Do not install or use a product that appears damaged. We will arrange a replacement or a refund, and we cover the cost of returning a damaged or incorrect item.
10. Taxes, duties and import charges
The price shown at checkout is the total amount payable to Cozze Studio and already includes any tax we are required to charge. Orders are packed and dispatched by our fulfilment partner, so United Kingdom deliveries are not subject to additional import VAT, customs duties or carrier import-handling charges.
11. Returns and cancellation
Cancellation, return and refund terms are set out in our Refund and Return Policy.
12. Contact
For any question about delivery, email info@cozzestudio.com and include your order number where available.
Business information
Cozze Studio
STUDIOSSE LLC
8206 Louisiana Blvd NE, Ste A #10334
Albuquerque, New Mexico 87113, United States
info@cozzestudio.com
+44 7457 410352
Warehouse Address:
More Plus 2 Central Park, Hudson Ave
Severn Beach, Bristol BS35 4EL
United Kingdom
Support hours: Monday to Friday, 8:00 AM to 4:00 PM (UK time). Closed at weekends and on UK bank holidays.
Cozze Studio is operated by STUDIOSSE LLC, a limited liability company registered in New Mexico, United States (Entity ID 0008123158). Full details are in our Legal Notice.