FAQ

Answers to the questions we are asked most often. If yours is not covered here, email info@cozzestudio.com and we will help.

Ordering

Which countries do you ship to?
We currently deliver to the United Kingdom only.

In which currency are prices shown?
All prices are shown and charged in pounds sterling (GBP).

Can I change or cancel my order?
Yes, if it has not been dispatched. Email us with your order number as soon as possible. If it has already been dispatched, follow the return process in our Refund and Return Policy.

Delivery

How much is delivery?
Standard delivery is GBP 7.00 per order. Delivery is free on orders of GBP 70.00 or more.

How long does delivery take?
Handling takes 1 business day and carrier transit takes 5 to 8 business days, so the total estimated delivery time is 6 to 9 business days. Business days are Monday to Friday, excluding public holidays.

Do you charge delivery per item?
No. Delivery is charged once per order, however many items you buy.

How do I track my order?
You receive a dispatch email with a tracking link once the parcel is handed to the carrier. Tracking can take up to 24 hours to become active.

What if my parcel is late or has not arrived?
Email us with your order number and we will open an enquiry with the carrier. Full details are in our Shipping Policy.

Payment

Which payment methods can I use?
Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. The methods actually available to you are the ones shown at checkout.

When am I charged?
Payment is taken when you complete checkout. See our Payment Policy for details.

Do you store my card details?
No. Full card and wallet credentials are handled by the payment provider, not by us.

Returns and refunds

How long do I have to return something?
You may request a return within 30 days of delivery. Separately, UK consumers have a statutory 14-day cancellation right from the day the goods are received.

Who pays for the return?
For change-of-mind returns, you pay the return postage. If an item is faulty, damaged on arrival or incorrect, we cover reasonable return costs.

Is there a restocking fee?
No.

How long does a refund take?
We process refunds within 5 business days of receiving the returned goods, to the original payment method. Your bank may need extra time to show it.

Do you offer exchanges?
No. Return the original item and place a new order for the replacement.

Guarantee and faulty goods

What guarantee do I have?
Your rights under the Consumer Rights Act 2015 apply in full. Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, a replacement, a price reduction or a refund, depending on the circumstances. These rights are free and exist independently of our 30-day return window.

What should I do if a product develops a fault?
Stop using it and email info@cozzestudio.com with your order number and photographs or a short video where that helps. We will tell you the next step.

Do you offer an additional commercial warranty?
We do not currently offer a separate commercial warranty on top of your statutory rights.

Products and installation

Are your wall lights suitable for bathrooms?
Our wall lights carry an IP44 rating, which means they are splash-proof and suitable for humid rooms such as bathrooms. Always follow the applicable electrical zoning rules for your room.

Do I need an electrician?
Hardwired lighting should be installed by a suitably qualified person where that is required. Follow the product instructions and applicable electrical safety rules, and never install a product that appears damaged.

Do I need to buy bulbs?
Our wall lights use an integrated LED, so there are no bulbs to change. Several of our table lamps are cordless and rechargeable.

Will the colour match the photos exactly?
We photograph products as accurately as we can, but screen settings and manufacturing tolerances can cause minor differences in colour or finish. Natural stone such as marble and travertine varies from piece to piece by nature.

Trade and professional orders

Do you work with architects, interior designers and hospitality?
Yes. See our For Professionals page to request access.

Contact

How do I reach you?
Email info@cozzestudio.com or call +33 7 80 94 94 08 during our support hours. Please include your order number where available.