Refund policy

Last updated: 25 August 2026

This policy explains how to cancel an order, return a product and receive a refund. It applies to orders delivered within the United Kingdom. Your statutory consumer rights are not affected by anything in this policy.

1. Summary

  • Return window: 30 days from delivery.
  • We accept returns of both faulty and non-faulty products.
  • Return method: by mail, using a tracked service, after written approval from our support team.
  • Return postage for change-of-mind returns: paid by the customer.
  • Restocking fee: none.
  • Refund processing: within 5 business days of us receiving the returned goods.
  • Exchanges: not offered. Return the item and place a new order.

2. Statutory cancellation right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, eligible UK consumers may cancel an online order within 14 days after the day the goods are received.

To cancel, email info@cozzestudio.com with your order number and a clear statement that you wish to cancel. You may use the model cancellation form on our Cancellation form page, but you are not required to. After telling us, return the goods within 14 days.

3. Additional 30-day return period

In addition to the statutory cancellation right, we accept change-of-mind return requests made within 30 days of delivery. For returns requested after the statutory cancellation period, items must be complete and returned with their original packaging and accessories.

4. Condition of returned goods

We accept goods back in new or lightly used condition. During the statutory cancellation period you may handle the goods only as much as is necessary to establish their nature, characteristics and functioning, in the same way you could in a shop.

We may make a lawful deduction from your refund for any loss in value caused by handling beyond that. Products that have been installed, hardwired, modified or damaged through misuse cannot be returned as change-of-mind returns.

5. How to return an item

  1. Email info@cozzestudio.com with your order number and the item you want to return.
  2. Wait for our written return approval. Returns are only accepted once we have approved them in writing. Items sent back without prior approval are refused on delivery and returned to sender.
  3. Once approved, we confirm the return address in writing. Unless we tell you otherwise, approved returns are sent to: More Plus 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom.
  4. Pack the item securely with all parts, accessories and original packaging.
  5. Send it using a tracked service and keep your proof of postage until the refund is complete.

Always contact us and wait for approval before sending anything back. Unapproved parcels are not accepted, and we cannot take responsibility for parcels we cannot match to an order.

6. Return costs

For change-of-mind returns, the customer pays the direct cost of returning the goods and is responsible for arranging the return label. We do not charge a restocking fee.

If an item is faulty, damaged on arrival, misdescribed or not what you ordered, we cover reasonable return costs or provide another appropriate remedy. Contact us first so we can agree the return method.

7. Refunds

Refunds are issued to the original payment method. We process refunds within 5 business days of receiving the returned goods and, for a valid statutory cancellation, in any event no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that they were sent back.

For a valid statutory cancellation we refund the price of the item plus the least expensive standard outbound delivery charge offered for that order. Any extra cost for an upgraded delivery service is not refundable. Where the original order qualified for free delivery, no delivery charge is refundable because none was paid.

Your bank or payment provider may need additional time to show the refund on your statement. This is outside our control.

8. Faulty, damaged or misdescribed goods

Your rights under the Consumer Rights Act 2015 remain in full. If an item is faulty, damaged, misdescribed or not as ordered, stop using or installing it and contact us with photographs or video where that helps.

Depending on the circumstances you may be entitled to a repair, a replacement, a price reduction or a refund. These rights apply in addition to, and independently of, the 30-day change-of-mind window described above.

9. Exchanges

We do not process direct exchanges. If you would like a different product, return the original item under this policy and place a new order for the replacement.

10. Cancelling before dispatch

If your order has not yet been dispatched, contact us promptly and we will try to cancel it and refund you in full. If it has already been dispatched, please follow the return process above.

11. Contact

For anything related to returns or refunds, email info@cozzestudio.com and include your order number.

Business information

Cozze Studio
STUDIOSSE LLC
8206 Louisiana Blvd NE, Ste A #10334
Albuquerque, New Mexico 87113, United States
info@cozzestudio.com
+44 7457 410352

Warehouse Address:
More Plus 2 Central Park, Hudson Ave
Severn Beach, Bristol BS35 4EL
United Kingdom

Support hours: Monday to Friday, 8:00 AM to 4:00 PM (UK time). Closed at weekends and on UK bank holidays.

Cozze Studio is operated by STUDIOSSE LLC, a limited liability company registered in New Mexico, United States (Entity ID 0008123158). Full details are in our Legal Notice.